The BoTree

Frequently Asked Questions

An unforgettable experience

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General

  1. What time is check-in and check-out?

    Usual check-in time is from 3pm and check-out is 12pm. If you get here early or want to leave a little later, let us know. If we can’t have your room ready or extend your stay, we’ll find you somewhere comfy to sit and we’ll look after your bags.

  2. Do you accept pets?

    We love dogs at The BoTree. You may have seen Alfie and Murphy on our Instagram feed. If you’re bringing your dog, let us know and we’ll make sure your room is dog-friendly and that there’s a bed ready and waiting for them.

  3. Can I order food to my room?

    If you’re feeling like you just want to stay in and eat, download our app. You can order your food straight from the app. You can also view our menu on your TV and then speak to one of our team if you’d prefer to order in person.

  4. Do your rooms have air conditioning?

    Our rooms all have a thermostat which allows you to choose whatever temperature makes you most comfortable.

  5. Can I smoke at The BoTree?

    Smoking is not permitted inside. If you’re lucky enough to be staying in the Marylebone or The BoTree Suite, the terrace classifies as outside, so you are free to smoke there.

  6. Does the hotel have a gym?

    Our gym has free weights and cardio equipment and is open 24/7. It’s on the ground floor behind The BoTree Bar. Check in with your host if you need help finding it.

  7. Does The BoTree offer a laundry service?

    If you’re heading out and need to look your best, we can dry clean, launder and press anything you need. Let us know what you need and we’ll pick it up before 9am and get it back to you by 7pm the same day. If you’re in more of a hurry than that, we also have an express service.

Getting to The BoTree

  1. What's the best way for me to get to The BoTree?

    You can see The BoTree from the entrance to Bond Street Tube Station, you are only a couple of minutes’ walk from The Elizabeth, Central and Jubilee lines. And from there, only a few minutes on the Tube from anywhere in London.

  2. Is parking available?

    There are several car parks within walking distance. The closest are 400 Oxfords St, W1A 1AB and NCP Portman Square, W1H 7BG.

Rooms

  1. Do you have accessible rooms available?

    Yes. Our accessible rooms are designed so you can stay in comfort. They are available on our website and can also be booked through our reservations team. If there’s anything else you need, please call and let us know.

  2. Do you have connecting rooms?

    Yes. We have several rooms and suites that are interconnected and perfect for families or groups. We can even accommodate a large entourage with multiple connected rooms if that’s how you travel. Please speak to our reservations team, they’ll talk you through the best options.

  3. Are cots available?

    Yes. We do have cots available, if you need one, let us know before your arrival and we will set one up in your room ready for you.

Dining

  1. Where is breakfast served?

    Head down to LAVO for breakfast. If you’re an early riser, during the week, anytime from 6:30am onwards works for us. If you like a lie-in, make sure you get to us before 10:30am. At weekends, things are a bit more leisurely. We’re ready for you from 7:00 and breakfast finishes at 11:00. But only because Brunch starts…

  2. What are the food and drink options?

    Our restaurant, LAVO, is one of London’s destination restaurants where the Italian food is anything but ordinary. The BoTree Bar also serves light food, alongside an amazing cocktail list. If you just need some me time, in-room dining is always available.

  3. What are the restaurant and bar opening times?

    Our restaurant and bar opening hours are below but don’t worry, in-room dining is available whenever suits you, no matter the time of day or night.

    LAVO
    Breakfast:
    Monday to Friday 6:30 to 10:30
    Saturday & Sunday 7:00 to 10:45

    Lunch
    Monday to Friday 11:30 to 16:45

    Brunch
    Saturday and Sunday 12:00 to 16.45

    Dinner
    Monday 17:00 to 22:00
    Tuesday to Friday 17:00 to 23:00
    Saturday 18:00 to 23:00
    Sunday 18:00 to 22:00

    The BoTree Bar

    All:
    Sunday to Monday 12:00 to 00:00

    Hotel guests:
    Sunday and Monday 12:00 to 1:00
    Tuesday to Saturday 12:00 to 2:00

  4. Are children allowed in the restaurants and bars?

    Yes. LAVO and The BoTree Bar welcome children of all ages.

  5. Is there a dress code for the restaurant and bars?

    There are no hard and fast rules for guests at LAVO or The BoTree Bar. You definitely don’t need a jacket and tie but we think you’ll feel a bit out of place in shorts and a vest.

  6. Do I need a reservation for the restaurant and bar?

    LAVO is one of the neighbourhood hotspots so to avoid any disappointment, we recommend booking. If you prefer living on the edge, walk-ins are accepted.

    We don’t take bookings at The BoTree Bar but you’re welcome any time.

Reservations/Payment

  1. What payment methods do you accept?

    All the usual ones and a couple more. American Express, Diners, Discover, JCB, Maestro, Mastercard, Union Pay, Visa, Trustly (Pay by link)

  2. Is VAT included?

    This will depend on your booking. Please contact the reservations team for more information on your individual booking or to ask for a VAT receipt.

  3. What is your cancellation policy?

    Your cancellation policy will vary depending on your booking. If, for any reason, you can’t make your booking please contact the reservation team.

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